Frequently Asked Questions
Answers, curated with precision.
Explore everything from shipping & returns to fragrance care and authenticity. If you don’t find what you need, we’re one message away.
Once your order ships, you’ll receive a tracking link via email/SMS (based on the details you provided at checkout).
You can also track from your account page if you checked out using the same email address.
If your order hasn’t been packed/processed yet, we can usually help you update details (address, phone, or items).
Once it’s dispatched, changes may not be possible due to courier limitations.
- Reach out quickly via the Contact page with your Order ID.
- For urgent updates, add “URGENT” in your message.
Shipping timelines vary by location and are shown at checkout (and on your tracking link once shipped).
During launches, sales, or peak seasons, dispatch may take slightly longer—but we’ll keep you updated.
We support select regions based on shipping partner availability and local regulations.
If your country isn’t available at checkout, it may be temporarily restricted for fragrance shipments.
For hygiene and product integrity, fragrances are typically eligible for return only if they arrive damaged, defective, or incorrect.
If there’s an issue, contact us within 48 hours of delivery with photos/videos of the packaging and product.
- Damaged / leaking product
- Wrong item received
- Missing items from the package
Please share unboxing photos/videos and your Order ID as soon as possible.
Keep the outer box, invoice, and all inserts until your case is resolved—couriers may request verification.
Yes—The Vaault of Scents is committed to authentic sourcing and quality control.
Every order is packed with care to preserve product integrity from dispatch to doorstep.
Apply on moisturized skin (unscented lotion works best).
Target pulse points—wrists, neck, behind ears—and avoid rubbing (it can break top notes).
- Layer with a neutral moisturizer
- Spray on fabric (test first)
- Store away from heat and direct sunlight
Store bottles in a cool, dry place away from sunlight and humidity.
Avoid bathrooms—temperature swings can affect performance over time.
We support common online payment options shown at checkout (cards, wallets, UPI/net-banking depending on region).
If a payment fails but money is deducted, it typically auto-reverses within your bank’s timeline.
No—guest checkout is supported.
Creating an account helps you track orders faster and manage addresses for quicker checkouts.
Our packaging is designed to feel premium by default—made for gifting and collecting.
If gifting options are available (notes/wrap), you’ll see them at checkout.
Still unsure? We’ll help you choose, layer, and care for your fragrance like a collector.